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Privacy Policy

Re-Engage Youth Services ABN 43 995 490 230 (Re-Engage) regards customer privacy as an important part of our relationship with our customers (including supporters, sponsors, donors). The following privacy policy applies to the personal information of Re-Engage users, and conforms to Internet Privacy Standards. If you have questions or concerns regarding this statement, you should first contact the Administrative Officer at (08) 8326 6540.


Collection of Information
When accessing the Re-Engage website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations, membership, sales, support and accounts, including Email. Any information collected by Re-Engage is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.


Use of Collection Information
Any details collected from Re-Engage customers is required in order to provide you with our products and/or services, or to receive donations. Correspondence is recorded in order to maintain accurate administrative records, provide service references, and to assist in our staff development.


Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to our secure payment gateway provider in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, email admin@re-engage.com.au.


Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your details by emailing us at admin@re-engage.com.au.


Orders
If you purchase a product or service from us, or make a donation we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to Last Updated and Endorsed: November 2012 issue receipts for donations. If we have trouble processing an order, we will use this information to contact you.


Charity Status
Re-Engage is endorsed by the Australian Taxation Office as a Public Benevolent Institution (PBI) which has tax benefits to any person or organisation that makes a donation to the organisation. Any donation over $2.00 is tax deductible. Receipts are issued by Re-Engage for any donation made.


Communications
Re-Engage uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails and to distribute our quarterly newsletter. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@re-engage.com.au.


Third Parties
Re-Engage may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Re-Engage does not share any information with third parties for any unknown or unrelated uses.


Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Re-Engage site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover Re-Engage owned and operated Websites such as this one.


Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. Last Updated and Endorsed: November 2012


Re-Engage Security Policy
Re-Engage uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.


• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Re-Engage or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Re-Engage.

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61 Beach Road
Christies Beach SA 5165
Phone  (08) 8326 6540
Fax  (08) 8382 2916
Email  admin@re-engage.com.au
Terms and conditions |  Privacy policy |  Copyright Re-Engage Youth Services © 2012